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> If you want support, go through the real support system (which likely has additional features around sorting support requests, paid support, antispam etc).

In other words: Make it as comfortable as possible for yourelf, fuck your customer. I have one point where I manage my electronic communication that is very well set up for the job, and that is my email client. If you expect me to use your user interface in order to communicate with you, I won't be your customer.



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