I'm not sure your beef is really with the manufacturer in this case although, in general, the manufacturer would prefer to sell you something new.
As you note, you were able to order the part online and there are a fair number of online providers of appliance parts. (Including Sears, while they're still around, although they centrally stock rather than at individual stores.)
I suspect the local stores just don't want to deal with consumers, many of whom may need more handholding than the store provides.
As you note, you were able to order the part online and there are a fair number of online providers of appliance parts. (Including Sears, while they're still around, although they centrally stock rather than at individual stores.)
I suspect the local stores just don't want to deal with consumers, many of whom may need more handholding than the store provides.