Such AI coupled with the inflexible policies of companies like Google and Amazon is already starting to be a problem and will only get worse as it's deployed more broadly. Accounts are closed without recourse for invalid reasons and their owners treated like violators. Short of a law requiring explanations and an appeal process, I don't see this situation getting better ever. Yet another reason not to trust these companies or use their services that require creating accounts and agreeing to their bullshit TOS.
> Such AI coupled with the inflexible policies of companies like Google and Amazon
I would argue that there is a key difference in customer support which makes me much more confident in Amazon than Google.
Google has non-existent customer support for the public and virtually non-existent customer support for paid customers. If something goes wrong with your Google product your best bet - even as a paid customer - is to contact someone you know at Google. Going through the official channels is a waste of time.
Amazon, on the other hand, will bend over backwards to make sure you're satisfied - even if it loses money in that transaction. Refund decisions are mostly automated at this point, although human support for both vendors and buyers is there if needed.
I specifically listed Amazon because they close accounts with no appeals and no reason. Just because you've had a good experience, doesn't mean that's universally so.
