I agree with the argument but not the evidence - I have seen a lot of good tech managed directly into the ground by management teams that have clear track records of non-success. Bad products being sold and kept alive through clever / kleptocratic / crony business practices is what the market for enterprise anything has become because all the purchasers and sellers are one and the same - people that are never the users of said products or even the services and that can skillfully resolve themselves of blame while taking credit for "success" and somehow justifying it all as "positive thinking."