Yes. The only thing I found useful about this graph was the variability over time by provider. I'm a (surprisingly) happy WindStream customer, and I routinely get the 6Mbit down that I pay for. If I wanted to pay more, I could get 12Mbit, but I really don't need it. Conversely, if I wanted to save money, I could buy only 1.5Mbit down. If many Windstream customers only pay for 1.5Mbit but still stream Netflix, then the Windstream average will look crappy even though Windstream is delivering as promised. I wonder how Netflix could reliably collect up/down SLAs and report metrics compared to them.