Just tried the dental appointment example. Voice sounds great! But I found two issues with sharing:
- I told it I wasn't available until next year. We confirmed a date. It said Feb 4th, next year. I asked it when next year was and it gave me the definition. On further prying, it told me the current year was 2022, so next year was 2023. For a scheduling use case, it should be date/availability/time zone aware.
- At the end, it got into a loop saying "I apologize for the confusion. Let me double check your records...". After staying silent, it said "it looks like we've been disconnected". I said "no, I was waiting for you to check my records". The loop repeated. I eventually asked how long it would take to check my records and it told me "a few minutes" but still went through the "disconnected" message.
Thanks for the great feedback! Absolutely, with a fine-tuned LLM or a better prompt, we can make the responses more reasonable. We'll make a note to update our demo prompt accordingly!
I had a similar experience when it offered to connect me to the office manager so I could remove PII from the system, where it just stated it was taking an action and went idle.
