Optional tipping like we do in Spain as well doesn't seem to me to actually encourage people to do a good job. I assume it's because it ends up being a low amount. If the reward is not significant then it loses its motivational power.
Moreover, in some cases I have seen that all tips are put together and then split after work, so you lose the direct connection between doing a good job and getting more $.
I have always found american's standard tipping uncomfortable, but the few times I've made a point to not tip, and the generally more attentive service there, keep me convinced that the system in fact works.
Moreover, in some cases I have seen that all tips are put together and then split after work, so you lose the direct connection between doing a good job and getting more $.
I have always found american's standard tipping uncomfortable, but the few times I've made a point to not tip, and the generally more attentive service there, keep me convinced that the system in fact works.