On a similar topic from a recent experience...I recently got into a conversation with KLM about delayed luggage. You fill in a web form that emails them with your complaint. They reply to your email address. If you reply to their email, you get an automated email back saying that they didn't receive your response and that all information must be communicated via a web form.
So now you must go into your sent box, copy the email and then go to the link on the klm.com website. You find your reference number, put it in and then paste the text of your email into the text box...and hopefully get a reply. (It's been 3 days.)
It really amazes me that companies are so bad at communication.
So now you must go into your sent box, copy the email and then go to the link on the klm.com website. You find your reference number, put it in and then paste the text of your email into the text box...and hopefully get a reply. (It's been 3 days.)
It really amazes me that companies are so bad at communication.