Again, my statement was focused on the technical side. They were ahead a bit there. I am not endorsing their business or policts although they did indirectly pay my bills for a few years.
I actually think part of the problem is that no one in the bay area seems to know about FiOS because it doesn't exist here. They do offer the service to 15% or so of US household, but not me, or other folks by the bay.
Check the amount of subsidies that they have received over the years for promising fiber to the home. That is why, IMO.